Return, Refund & Cancellation Policy

Last Updated: July 15, 2026

Thank you for shopping with Storycute. This Return, Refund & Cancellation Policy applies to products purchased directly from the Storycute website. Purchases made through Kohl’s, Home Depot, Walmart, Amazon, or another third-party marketplace are subject to that marketplace’s applicable return and refund rules.

Please review this Policy before placing your order. By completing a purchase, you acknowledge that you have reviewed and accepted the return, cancellation, delivery, and refund terms described below.

1. Before Placing Your Order

Furniture is large, heavy, and costly to transport. Before ordering, customers are responsible for reviewing the product description, color, materials, dimensions, package dimensions, assembly requirements, delivery method, and access requirements.

Please measure all applicable areas before purchasing, including:

• Doorways, hallways, stairways, elevators, and room entrances;
• Ceiling height, corners, and turning spaces;
• The intended placement area;
• Driveway, building, loading dock, or delivery access restrictions.

A product that does not fit through a doorway, hallway, stairway, elevator, or other access point is considered a buyer-remorse return and is subject to the return shipping, original freight, restocking, storage, and redelivery charges stated in this Policy.

2. Standard Return Window

Eligible products may be returned for buyer-remorse reasons if the return request is submitted within 14 calendar days after the carrier’s tracking information shows the product as delivered.

To qualify for a standard return, the product must be:

• Unused, unassembled, uninstalled, and unmodified;
• Free from stains, odors, smoke, pet hair, scratches, and other signs of use;
• In new and resalable condition;
• Returned with all original parts, hardware, accessories, manuals, and promotional items;
• Securely packed in its complete original packaging, including cartons, inserts, foam, and protective materials;
• Accompanied by a valid Storycute Return Merchandise Authorization number.

Assembled, partially assembled, used, altered, or improperly repackaged furniture is not eligible for a buyer-remorse return. This restriction does not eliminate any non-waivable rights relating to verified defects, incorrect merchandise, or seller error.

3. Return Authorization Required

All returns require advance written authorization from Storycute. Do not return a product to the address shown on the original shipping label, as Storycute uses multiple fulfillment and supplier warehouses.

To request a return, email haohomie@storycute.com and include:

• Your full name and order number;
• The product name, SKU, and quantity;
• The reason for the return;
• Current photographs of the product and packaging;
• Any other information reasonably requested to evaluate the return.

If approved, Storycute will provide a Return Merchandise Authorization number, the correct return address, packaging instructions, and available return shipping options.

The customer must ship the authorized return within 7 calendar days after receiving the return authorization. Approval of a return request does not guarantee a refund. The final refund amount is determined after the returned product is received and inspected.

Unauthorized returns, refused packages sent without authorization, cash-on-delivery shipments, and products returned to an incorrect address may be refused. Any resulting storage, handling, redelivery, or disposal costs may be deducted from the refund where permitted by law.

4. Buyer-Remorse Return Costs

For returns caused by a change of mind, incorrect size selection, color preference, inability to fit the product into the home, access restrictions, or another reason not caused by Storycute, the customer is responsible for:

• A 20% restocking fee calculated from the product purchase price;
• The actual outbound freight cost originally paid by Storycute;
• The actual return shipping or freight cost;
• Applicable carrier reconsignment, storage, liftgate, redelivery, appointment, or address-correction charges;
• Any reduction in value caused by missing parts, inadequate packaging, handling damage, or a condition inconsistent with the approved return.

Products advertised with “Free Shipping” still have an outbound transportation cost. Free shipping applies only when the customer keeps the product. For an eligible buyer-remorse return, Storycute may deduct the actual outbound freight cost from the refund even when shipping was displayed as free at checkout.

White-glove delivery, room-of-choice delivery, assembly, packaging removal, expedited shipping, and other completed delivery services are nonrefundable after the service has been performed.

The estimated buyer-remorse refund is calculated as follows:

Product purchase price − 20% restocking fee − actual outbound freight − return freight − other applicable carrier charges − documented reduction in value.

Storycute will provide an itemized explanation of applicable deductions. A shipping charge will not be deducted twice if the customer has already paid that charge directly to the carrier.

5. Order Cancellations

Cancellation requests must be submitted as soon as possible to haohomie@storycute.com. A cancellation request is not confirmed until Storycute provides written confirmation.

• Before carrier pickup: Standard in-stock orders may generally be canceled for a full refund if the order has not been transferred or tendered to the carrier.
• After carrier pickup: Once the product has been transferred or tendered to the carrier, the order cannot be canceled as an unshipped order. It will be handled as a return and may be subject to outbound freight, return freight, restocking, storage, and related carrier charges.
• Custom or made-to-order products: These products may be canceled only before production or customization begins. Once production begins, the order is noncancelable except where required by law or where Storycute is unable to provide the product as agreed.

If Storycute cannot ship an order within the promised timeframe, Storycute will provide an appropriate delay notice and any cancellation or refund options required by applicable law. No cancellation, restocking, or transportation fee will be charged when an unshipped order is canceled because Storycute cannot fulfill it as agreed.

6. Delivery Appointments, Missed Deliveries, and Access Problems

The customer is responsible for providing a complete and accurate delivery address, telephone number, email address, access information, and any building or appointment requirements.

An adult authorized by the customer must be available to receive the shipment when an appointment or signature is required.

The following may be treated as a buyer-responsible delivery or return:

• The customer misses or refuses a properly scheduled delivery without a verified product or seller issue;
• The carrier cannot contact the customer;
• The delivery address is incorrect or incomplete;
• The product cannot fit through the available access points;
• The building, street, driveway, elevator, or loading area cannot accommodate the delivery;
• The customer requests an unauthorized address change or carrier reconsignment;
• The customer refuses delivery because of color preference, size selection, or a change of mind.

Actual redelivery, storage, reconsignment, return freight, and related carrier charges may be deducted from the refund in these circumstances.

7. Inspecting Furniture at Delivery

Customers should inspect all cartons before accepting delivery. If visible damage is present:

• Photograph all sides of the packaging and the visible damage;
• Ask the driver to note the damage on the delivery receipt or proof of delivery;
• Keep a copy or photograph of the signed delivery document;
• Contact Storycute promptly before discarding packaging or moving the product.

Minor carton damage does not necessarily mean the furniture is damaged. Customers should not refuse delivery solely because of minor packaging wear. If the packaging or product shows severe visible damage, document the condition and contact Storycute for instructions. A verified refusal caused by severe transportation damage or an incorrect product will not be treated as buyer remorse.

8. Damaged, Defective, Incorrect, or Missing Products

Visible damage, missing parts, incorrect merchandise, or other delivery discrepancies should be reported within 7 calendar days after delivery so Storycute can preserve available freight claims and provide the fastest resolution.

Claims reported after 7 calendar days may be handled under the applicable product warranty rather than the standard return process. This reporting request does not limit any non-waivable consumer rights under applicable law.

A claim should include:

• The order number and affected product SKU;
• Photographs of all sides of every shipping carton;
• A clear photograph of each shipping and product label;
• Full-product photographs and close-up photographs of the issue;
• Part numbers from the assembly manual for missing or damaged components;
• A video demonstrating the issue when photographs cannot adequately show it;
• A copy or photograph of the delivery receipt when available.

The customer must keep the product, packaging, damaged components, and shipping materials until Storycute confirms in writing that they may be discarded. Storycute is not responsible for products discarded, donated, repaired, returned, or destroyed without prior written authorization.

Where permitted by law, Storycute may resolve a verified claim through one or more of the following remedies, depending on the nature and severity of the issue:

• Replacement hardware or parts;
• Repair or reimbursement of an approved reasonable repair;
• Replacement of the affected component;
• Replacement of the complete product;
• A mutually agreed partial refund;
• Return of the product for a refund.

Minor, repairable damage or a replaceable missing component does not automatically qualify for a complete replacement or full refund. Storycute will select a commercially reasonable remedy where permitted by applicable law.

When the issue is verified as transportation damage, an incorrect product, a material manufacturing defect, or another Storycute error, no restocking fee will apply. If a return is required, Storycute will provide or fund the approved return transportation method.

9. Damage Not Covered

Storycute is not responsible for damage or issues caused by:

• Incorrect assembly, installation, modification, or repair;
• Failure to follow the product instructions or safety warnings;
• Use of power tools where the instructions do not recommend them;
• Misuse, abuse, accidents, improper cleaning, or inadequate maintenance;
• Exposure to excessive moisture, sunlight, heat, cold, or unsuitable environmental conditions;
• Moving or transporting the product after delivery;
• Commercial use of a product designated for residential use;
• Normal wear and tear;
• Damage caused by children, pets, pests, or third-party installers;
• Failure to secure furniture to the wall when anti-tip hardware or wall anchoring is required.

10. Nonreturnable Products

The following products are not eligible for buyer-remorse returns unless defective, incorrect, or otherwise required by applicable law:

• Custom-made, personalized, monogrammed, or made-to-order products after production begins;
• Products clearly identified as “Final Sale,” “As Is,” or “Nonreturnable” before purchase;
• Clearance, liquidation, open-box, or floor-sample products identified as final sale;
• Furniture that has been assembled, partially assembled, installed, modified, used, or damaged after delivery;
• Products missing original packaging, components, hardware, manuals, or accessories;
• Opened mattresses, bedding, pillows, and other hygiene-sensitive products;
• Gift cards and completed delivery, assembly, installation, or removal services;
• Fabric swatches, wood samples, finish samples, or replacement parts unless incorrectly supplied.

11. Product Color, Materials, and Natural Variations

Colors may appear different because of screen settings, lighting conditions, photography, dye lots, and surrounding décor. Natural wood, stone, marble, rattan, leather, and similar materials may contain variations in grain, color, texture, knots, pattern, and finish.

Reasonable natural variation and minor differences within the disclosed manufacturing tolerances are not considered defects. However, this provision does not apply when a product is materially different from its description, specifications, or ordered variation.

12. Return Shipping Risk

For buyer-remorse returns, the customer is responsible for securely packaging the product and for loss or damage occurring during return transit. We strongly recommend using a trackable and adequately insured freight service.

If Storycute provides a return label or arranges return freight, the applicable cost may be deducted from the refund unless the return results from a verified Storycute error.

13. Inspection and Refund Processing

After an authorized return arrives, Storycute will normally inspect it within 5 business days. If approved, the refund will generally be issued within an additional 7 business days.

Refunds are issued to the original payment method. Storycute does not issue refunds to a different person, card, bank account, or payment method. Store credit will be issued only when selected or agreed to by the customer, except where otherwise permitted by law.

Banks, credit card issuers, PayPal, Shop Pay, and other payment providers may require additional processing time, generally 3–10 business days, before the refund appears in the customer’s account.

If only part of a discounted set, bundle, or promotional order is returned, the discount may be allocated proportionally among the products. Any free promotional product associated with a returned purchase must also be returned unused, or its stated value may be deducted from the refund where permitted by law.

14. Refunds for Unshipped or Delayed Orders

When Storycute is required to refund an unshipped order because it cannot be fulfilled or shipped as agreed, the refund will include the amount paid for the unshipped product and any applicable shipping, handling, or related charges.

Such refunds will generally be issued within 7 business days after cancellation, subject to applicable payment-provider processing times and any shorter period required by law.

15. Exchanges

Storycute does not guarantee direct exchanges for buyer-remorse returns. Customers may be required to complete an eligible return and place a new order separately.

Replacement products or components provided to resolve verified damage, defects, missing parts, or incorrect merchandise are not considered buyer-remorse exchanges.

16. Suspected Fraud or Return Abuse

Storycute may deny a return or refund where permitted by law if there is documented evidence of return fraud, substituted merchandise, altered serial or product labels, fabricated damage, missing components, unauthorized repairs, false information, or repeated abuse of the return process.

Storycute may retain relevant order, delivery, communication, tracking, photographic, and product-identification records and may provide them to payment processors, carriers, insurers, law enforcement, or other authorized parties when reasonably necessary to investigate a claim or respond to a payment dispute.

17. Warranty Claims

This Return Policy is separate from any written product warranty. Issues reported outside the standard return period may be reviewed under the applicable warranty terms. A warranty claim does not automatically entitle the customer to a full refund and may be resolved through parts, repair, or replacement where permitted by law.

18. Third-Party Marketplace Purchases

Products purchased through a third-party marketplace must generally be returned through that marketplace. If a marketplace’s return, refund, or cancellation rules conflict with this Policy, the marketplace rules will control for that transaction.

19. Applicable Consumer Rights

Nothing in this Policy is intended to exclude, waive, or limit consumer rights that cannot legally be excluded, waived, or limited. If any provision of this Policy conflicts with applicable law, the applicable law will control and the remaining provisions will continue to apply.

The version of this Policy displayed and made available at the time of purchase will generally apply to that order. Storycute may update this Policy for future orders.

20. Contact Us

To request a cancellation, return authorization, damage review, missing-part replacement, or warranty assistance, contact:

Storycute Customer Support
Email: haohomie@storycute.com
Please include your order number in the subject line.